We're a small team and we read every request. The fastest way to reach us is from inside the Koodos parent app — requests made there are already tied to your account, so we can help without any back-and-forth to verify who you are.
Get Help in the parent app
- Open the Koodos parent app (or parents.koodos.app).
- Go to Settings (the gear icon).
- Under Help & Requests, tap Get Help.
- Describe the problem and send — we respond within one business day, usually faster.
What to include
Adding a few details up front saves a back-and-forth:
- Which child / device the issue is about
- What you expected to happen, and what actually happened
- Device type and OS version — e.g., "iPhone 13, iOS 17.4" or "Dell laptop, Windows 11"
- A screenshot or short video if relevant
What we don't need
- Don't send your parent PIN or account password. We'll never ask for either.
Feature ideas
Have an idea rather than a problem? Use Request & Vote for Features (also under Settings) — we build from that list.
Can't sign in?
If you can't get into the parent app at all, see Sign in and Reset your parent PIN.